One Platform.
Zero chaos. Total control.
No more silos, no more drop-off, no more starting from zero every year–no more tool chaos. Connected Events is the all-in-one home for official events, meetups, content, conversations, and data–all in your brand, all the time.
Platform & Communication
Support
Context on every ticket
Context-rich support tickets that turn frustrated attendees into raving fans — no copy-paste, no blind replies.
23 capabilities
Everything in Support.
The full surface of the module, listed rather than summarized. If something here is the reason you’d switch, ask us to show you that specific thing on the call.
- 01Ticket workspace
- 02Message thread
- 03Rich text replies
- 04Client & admin attribution
- 05Internal notes
- 06Note deletion
- 07Activity timeline
- 08Ticket states (new, in progress, resolved, spam, archived)
- 09Ticket types (support, feedback, bug)
- 10Assign to a team member
- 11Self-assignment
- 12Reassignment history
- 13Assignment filters
- 14State filters with live counts
- 15Type filters
- 16Ticket search
- 17Attendee profile context
- 18Per-account ticket history
- 19New-ticket dashboard alerts
- 20In-app & email notifications
- 21Auto-resolve
- 22Auto-resolve message
- 23Role-based permissions
What it does for you
Context is the difference between a reply and an answer.
Know who you're talking to
Their profile, membership tier, and every ticket they have opened before. On the ticket the second it opens, so nobody has to reply blind.
Teamwork without the noise
Private internal notes, status tags, real-time assignment. Your team works the queue inside the platform the attendee is already in.
Resolve faster, delight forever
A rich-text thread, with auto-resolve when a ticket goes quiet. And an activity timeline recording every status, type, and assignment change.
Never used alone
Support works with
Same accounts, same passes, same permissions. Turning one of these on doesn’t mean another integration to maintain.
AccountsOne profile to rule them all
EventsComplete experience intelligence
AnnouncementsThe right message to the right list
InvoicesBilling tied to what sold
Open a ticket and watch it route.
Tell us the event you run and we'll walk through Support configured for your passes, your tiers, and your audience — rather than a tour of features you don't need.
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